Founding Customer Success Manager - AI Legal Technology

Location: Remote (US/Canada)

About The Company

We're building the AI copilot for corporate legal teams - a platform that's transforming how in-house counsel operates by combining large language models with legal domain expertise. With explosive growth to $1.5M ARR in just seven months and backing from top-tier investors, we're helping legal teams at Fortune 500 companies work 10x faster.

Why This Role Matters

As our first Customer Success Manager, you'll bridge the gap between cutting-edge AI and real legal workflows. This isn't just about support - it's about pioneering how legal professionals adopt AI in their daily work. Your unique combination of legal expertise and passion for technology will help shape the future of legal operations.

What You'll Own

Customer Adoption (40%)

1. Develop playbooks for integrating AI into legal workflows
2. Conduct training sessions tailored to different legal specialties
3. Create resources that help customers discover new use cases

Success Strategy (30%)

1. Monitor 50+ enterprise accounts for health and engagement
2. Proactively identify and mitigate churn risks
3. Establish customer feedback loops with Product

Community Building (20%)

1. Launch educational programs (like GC AI classes)
2. Develop customer advocacy initiatives
3. Foster peer learning among legal teams

Cross-functional Leadership (10%)

1. Partner with Sales on expansion opportunities
2. Work with Marketing on case studies and testimonials
3. Inform Product roadmap with customer insights

Who We're Looking For

Must-Have Qualifications

1. 5+ years in Customer Success (SaaS/legal tech preferred)
2. Legal background (JD or equivalent legal team experience)
3. Passion for AI/legal tech (early adopter mentality)
4. Proven ability to drive product adoption

Ideal Profile

1. You geek out about legal ops efficiency
2. You're the person colleagues go to for tech recommendations
3. You have a knack for explaining complex concepts simply
4. You thrive in fast-moving, ambiguous environments

Compensation & Benefits

1. 125K−165K base + equity
2. Comprehensive healthcare coverage
3. Remote-first culture
4. Opportunity to shape CS for a category-defining product

Success Metrics

First 30 Days:

1. Master our product and key customer workflows
2. Build relationships with 20+ key accounts

First 90 Days:

1. Develop customer health scoring framework
2. Launch first training program

First Year:

1. Achieve 90%+ renewal rate
2. Develop community program with 100+ active members

Apply If You:

1. Want to be at the forefront of legal AI adoption
2. Enjoy teaching professionals new ways of working
3. Thrive in environments where you can build from scratch
4. Believe AI will transform legal work

We're moving quickly - applications reviewed weekly.