Full Stack Engineer (Product-Focused)

Location: San Francisco, CA (Jackson Square Office)

Position: Full-Time

Company Overview

This company is a San Francisco-based leader in the voice AI space, building an enterprise-grade platform that allows businesses to create and deploy sophisticated AI phone agents at scale. The mission is to fundamentally reshape how companies interact with their customers. Backed by $65 million from top-tier investors including Emergence Capital, Scale Venture Partners, and Y Combinator—as well as the founders of Twilio and Affirm—the team is growing rapidly to meet surging market demand.

The Role: Full Stack Engineer

The company is seeking a product-oriented Full Stack Engineer to own and deliver entire features that define the user experience of its powerful voice AI platform. This engineer will be responsible for transforming complex AI capabilities into intuitive, accessible, and delightful workflows for enterprise customers. Success in this role is measured not just by code shipped, but by the tangible impact and adoption of the features built.

Key Responsibilities

1. End-to-End Feature Ownership: Take complete ownership of product features from initial concept and UX design through frontend implementation, backend architecture, and final production deployment.
2. Build Intuitive AI Interfaces: Develop the dashboards, configuration tools, and analytics views that empower non-technical users to effectively manage and optimize their voice AI agents.
3. Design Seamless User Workflows: Architect and build user experiences that guide customers effortlessly through the process of creating, testing, deploying, and refining AI agents.
4. Integrate Complex Systems: Connect frontend applications with the core voice AI backend, telephony infrastructure, and various customer data systems via robust APIs.
5. Drive Customer-Centric Development: Collaborate directly with Deployment Engineers and customers to understand user pain points and translate them into elegant, effective product solutions.
6. Iterate Based on Feedback: Ship features rapidly, measure their usage and impact, and continuously iterate based on real-world customer feedback and behavior.

Ideal Candidate Profile

The ideal candidate is a versatile engineer who is as passionate about user experience as they are about clean code. They thrive in a collaborative environment where they can see their work directly influence product strategy and customer satisfaction.

Required Qualifications:

1. 3-5 years of professional experience building modern web applications with both frontend and backend components.
2. A strong product mindset, with an innate understanding of user needs and a tendency to question requirements in pursuit of a better solution.
3. A keen eye for UX and design; you know what makes an interface intuitive and are committed to crafting polished, user-friendly experiences.
4. Proven experience in a fast-moving startup environment, demonstrating an ability to own outcomes, adapt quickly, and operate effectively amid ambiguity.
5. Technical fluency in modern web technologies; familiarity with React, TypeScript, and Node.js is highly advantageous.

Preferred Qualifications (Bonus Points):

1. Prior experience at a B2B SaaS company building products for enterprise users.
2. An understanding of voice technology, AI/ML application interfaces, or developer tools.
3. A portfolio or examples of projects that demonstrate a strong design sensibility and user empathy.

How You Show Up

The team is looking for a collaborative professional who embodies the following traits:

1. Customer-Obsessed: You are deeply empathetic to user pain points and consider the customer journey in every decision.
2. Quality-Focused: You ship reliable, well-tested, and polished features, attentive to the details that separate a good product from a great one.
3. Collaborative: You work seamlessly with designers, product managers, and other engineers to deliver cohesive and effective solutions.
4. Iterative: You believe in the power of shipping, measuring, and learning, and you use customer feedback to drive continuous improvement.
5. An Owner: You take full responsibility for your features' success, proactively identifying and solving problems to ensure a positive outcome.

You Will Thrive Here If:

1. You are energized by seeing customers use and love the features you built.
2. You enjoy solving real business problems for enterprise users.
3. You are excited by the challenge of making advanced AI technology simple and accessible.
4. You want to have a significant, direct impact on the product's direction and user experience.

Technology Stack

1. Frontend: React, TypeScript
2. Backend: Node.js, PostgreSQL

Compensation and Benefits

The company offers a competitive salary, meaningful equity in a fast-growing company, and a comprehensive benefits package including top-tier healthcare (medical, dental, vision). The role is supported with all the necessary tools to succeed and is based in a beautiful office located in San Francisco's Jackson Square neighborhood.

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