Our hiring partner is building the technology infrastructure the nation needs to deliver the healthcare everyone deserves. As a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities, they are replacing fragmented, outdated systems with an industry-first unified claims processing architecture. This platform seamlessly consolidates pharmacy and medical benefit administration onto a single, secure system -delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery.

The company is the intelligence platform powering benefits plans for millions of Americans and is proudly leading the next generation of care. Their Platform team is made up of passionate, motivated, and driven individuals who are experts in technology and dedicated problem solvers. The team operates with a strong sense of ownership and urgency, delivering high-quality solutions that ensure seamless operations and foster collaboration across the engineering organization.

Why This is a High-Impact Opportunity

1. Drive Reliability at Scale: Play a critical role in driving the adoption of world-class reliability practices across the organization, ensuring the best possible experience for the millions of lives the platform serves.
2. Shape Observability Standards: Work with internal development teams to distill customer-facing metrics, craft monitoring and alerting, and build Terraform modules that onboard teams to the observability platform.
3. Cross-Organizational Influence: Help produce guidance that the broader engineering organization depends on, becoming a trusted voice for reliability best practices.
4. Mission-Driven Work: Join a collaborative, high-growth environment where your SRE expertise directly contributes to transforming the American healthcare experience.

About the Role

The Site Reliability Engineering team is responsible for driving the adoption of world-class reliability practices across the organization. As a Platform Developer, SRE, you will be working with internal teams to fine-tune customer-driven monitoring, alerting, and iterative feedback loops to increase reliability across the entire engineering organization.

This role sits at the intersection of platform engineering and site reliability, requiring hands-on experience with observability tooling, infrastructure-as-code, and cloud platforms, along with a passion for building reliable, scalable systems.

Key Responsibilities

1. Work with internal development teams to distill customer-facing metrics.
2. Assist internal development teams with crafting monitoring and alerting based on customer-driven metrics.
3. Write Terraform modules that assist in the onboarding of internal teams to the monitoring and alerting platform.
4. Help drive the adoption of world-class site reliability principles and practices across the organization.
5. Adopt Agile/Scrum methodologies, actively participating in planning, stand-ups, and retrospectives.
6. Participate in a 24/7 on-call rotation to provide continuous operational support and rapid incident response.

Required Qualifications

1. Experience supporting 24/7 production on-call rotations, including responding to alerts and resolving incidents outside of standard business hours.
2. Experience in automating observability and monitoring (Grafana, Kibana, Prometheus), standardizing incident response for alerts to maintain SLAs and SLOs.
3. Proficiency in Terraform or similar infrastructure-as-code tooling.
4. Practical experience within a cloud provider and its component services (AWS, GCP, Azure, etc.).
5. Some experience in Python or Bash scripting.
6. Ability to work effectively with cross-functional teams, including developers, IT security and compliance, product managers, and scrum masters.
7. Strong written and verbal communication—you will help produce guidance that the broader engineering organization depends on.

Preferred Qualifications

1. Experience in customer-facing support roles or quality assurance.
2. Experience with Docker and container orchestration.
3. Background in healthcare, pharmacy, financial services, or other regulated domains where data pipelines carry audit and correctness obligations.

Apply Now

If you are an SRE-minded engineer with expertise in observability, infrastructure-as-code, and cloud platforms, and you are excited by the challenge of driving reliability at scale for a mission-driven healthcare platform, we encourage you to apply. This is a defining opportunity to shape reliability practices across an entire engineering organization.