The Problem & Our Mission

Healthcare financial complexity is a national crisis, representing the primary cause of personal bankruptcy in the United States. Each year, more than 50 million individuals face devastating financial fallout—from damaged credit to wage garnishment—simply because they sought medical care. The shift towards high-deductible health plans is accelerating this challenge.

Our company exists to solve this. We apply data intelligence, intuitive product design, and deep personalization to dismantle financial barriers in healthcare. While the industry traditionally employs a generic approach to patient engagement, we are building a new standard: a compassionate, clear, and consumer-grade experience that empowers patients and transforms administrative burden into clarity..

The Role: Innovate at the Intersection of AI and Empathy

We are seeking a Senior Software Engineer to join our pivotal Support squad. This team is redefining how patients understand and resolve their healthcare financial obligations through cutting-edge technology. Your focus will be on pioneering the integration of Generative AI and Large Language Models (LLMs) to build intelligent, empathetic systems that provide personalized guidance and support at scale.

This is more than a technical role; it’s an opportunity to shape the future of patient-provider communication. You will experiment, prototype, and ship features that leverage the latest AI advancements to solve real human problems during stressful moments.

A Glimpse Into Your Week

1. Driving Innovation: Partner with AI scientists and product teams to experiment, develop, and launch groundbreaking GenAI-powered features directly into our patient-facing platform.
2. Engineering Intelligent Systems: Design and build robust development and production workflows that effectively integrate LLMs. Your work will involve providing precise context and constraints, implementing modern agentic patterns, and establishing evaluation frameworks for continuous refinement.
3. Advancing a Pioneering Agent: Enhance and scale our first-of-its-kind voice AI agent, a critical tool that delivers personalized billing guidance through natural, empathetic, and compassionate dialogue.
4. Leading Through Expertise: Contribute to team direction and technical chartering, manage cross-functional projects, and provide mentorship that empowers peer engineers to lead their own initiatives.
5. Elevating Our Craft: Proactively research and evaluate novel approaches in agent-based engineering and rapid prototyping to continually raise our technical bar and speed of innovation.

Who You Are

We are looking for a builder and an innovator who thrives on turning complex challenges into elegant solutions.

Required Expertise & Mindset:

1. A proven track record of technical leadership and hands-on impact across the stack. (Professional experience of 4-6 years is a typical benchmark, but we evaluate based on demonstrated capability).
2. Hands-on experience with Generative AI and Large Language Models, whether through professional integration of APIs into product workflows or dedicated personal projects and exploration.
3. Demonstrated proficiency in autonomous coding and complex problem-solving, with a keen eye for edge cases, performance optimization, and delivering robust solutions.
4. An exceptional communicator who can articulate intricate technical concepts with clarity to diverse audiences and ask insightful questions to drive alignment.
5. A deep commitment to engineering excellence, including writing clean, maintainable, and well-tested code, and a proactive approach to managing technical debt.
6. An entrepreneurial spirit; you are energized by fast-paced, ambiguous environments and excel at solving open-ended problems.
7. Proficiency in modern languages and frameworks; our stack includes React, TypeScript, Python, and Django (or similar).
8. A genuine passion for our mission to make healthcare simpler, fairer, and more transparent for every patient.

Compensation & Benefits

1. Salary Range: $170,000 - $215,000. Final compensation is determined by candidate experience, expertise, geographic location, and other factors.
2. This role includes equity eligibility, offering a stake in the company's long-term success.
3. Comprehensive Health & Wellness: Competitive medical, dental, and vision plans that begin on the first of the month following your start date, inclusive of fertility and adoption assistance.
4. Financial Future: 401(k) plan with a 100% company match on contributions up to 3% of your annual compensation.
5. Flexible Time Off: Unlimited PTO with a strong encouragement to take a minimum of 20 days per year for rest and rejuvenation, plus dedicated sick and mental health days.
6. Family-Focused Leave: 16 weeks of fully paid parental leave for all parents, with flexible re-entry schedules to support the transition back to work.
7. Growth-Centric Culture: Direct access to mentorship, leadership coaching, and a personal discretionary budget for professional development and learning resources.
8. Hybrid Work Model: For most roles, the flexibility to choose your work environment—from home or in our offices—based on your needs and team collaboration.
9. Inclusive Community: We actively cultivate a culture where all employees can bring their authentic selves to work, supported by employee-led resource groups for BIPOC, LGBTQIA+, and women+ communities and allies.

Join a Team Building the Future

You will contribute to a high-growth platform that interacts with tens of millions of patients annually, processing billions of dollars in patient payments. Founded by leaders who experienced the healthcare system's flaws firsthand and backed by top-tier investors, we are scaling rapidly to meet this critical need. If you are driven by purpose, inspired by technological potential, and eager to build solutions with profound human impact, we invite you to apply.